UK Handmade To Order Lampshades, Lighting Accessories, And Homewares
- Free standard U.K. delivery on all orders over £75.00
Free standard U.K. delivery on all orders over £75.00
Frequently Asked Questions
Here are some answers to the questions we receive the most about our services.
If we missed anything, please do not hesitate to contact us. We’ll be happy to help
Which size lampshade should I order
Confused about which size lampshade to order? We can help. We can supply shades in diameters, in 5cm increments, from 10cm up to 60cm. We can also make 70, 80 and 100cm diameter shades but these would be for collection only from our workshop in Kent or subject to increased shipping, The heights listed next to the diameter on the product listings are our standard heights, however we can amend these heights to your specific requirements, the will be a price adjustment, either up or down due to account for the amount of materials used. Please contact us here for a quote.
Please also contact us if you would like our advice over which size of shade would work for your space/with your lamp base. Feel free to include a photo and do also provide sizes of bases and rooms for more accurate guidance.
Do you provide fabric samples
Yes, we are more than happy and actively encourage you to order free fabric samples here as we are sure you are aware colors can vary greatly on the computer screen and in different lights so to ensure you are completely happy with your shade and to avoid expensive returns we will post these out to you.
What is the fitting inside the lampshade like and will it fit my lamp?
Our lampshades are made using industry standard lampshade ring sets, suitable for use on all UK and EU standard lamps and flex and fitting sets.
We provide a reducing ring in the central ring fitting allowing you to convert the lampshade from an 39mm / ES27 fitting (EU) to a 29mm / Smaller Bayonet Fitting (UK).
Our lampshades will not fit on a lamp with an American style harp or a lamp which requires a lampshade carrier. These can be ordered on request so please do not hesitate to get in touch with your requirements.
The bulb holder component in the centre of the lampshade sits 4cm up from the bottom of a lampshade for a lamp, or 4cm down from the top of a ceiling pendant lampshade.
If you have an arc floor lamp you will need to order your lampshade for a ceiling pendant so the fittings are at the top.
Why do you only ask for the lampshade fitting on some of your shades?
If the fabric / wallpaper used on the lampshade is plain, like our plain cottons, silks and linens we do not need to know whether it is for a lamp or ceiling pendant as it can be used either way round. Any lampshade with a directional pattern, we will need to know the fitting type to make sure we the pattern is facing the right way. Our Table lamp fittings attach at the bottom of the shade and our ceiling pendant fittings attach at the top of the shade. Don’t forget, if you have an arc floor lamp, your fitting will be at the top of the shade meaning you should order your lampshade as a ceiling pendant
What bulb should I use with my shade?
The type of bulb required for use with our lampshades will be dependent on the max wattage of the lamp or the flex set you intend on using. Please consult the manufactures guide to find your fitting and max wattage.
The most common type of bulb is the European ES27 Bulb. A large screw in bulb with a fitting diameter of 27mm.
Alternatively, a Small BC Bayonet Cap B22 bulb is a UK standard bulb with a fitting diameter of 22mm.
We always recommend using an LED light bulb and have a great selection found here.
Can I change the interior or exterior colors of your lampshades?
Can I provide my own fabric for you to make a custom lampshade?
Of course!
We love creating something truly individual so please get in touch with our customer service team who would be happy to talk through your requirements.
All bespoke orders are of course non-returnable and we always recommend sending through samples of your own fabric so our workshop can make sure the material is suitable for use with our binding tapes and ring sets.
Discount codes
We offer a 10% welcome discount for all new customers, sign up to our newsletter to get your code. We also regularly release 15% and 20% discount codes via our mailing list and social media channels throughout the year.
Please note that our ‘Free shipping over £75’ cannot be used in conjunction with any discount codes, sorry!
I've signed up to the mailing list but haven't received my discount code?
Firstly, thanks for joining the Kate Protz Gang!
Please double check your spam / junk folders or email us to resend your code.
Once you’ve signed up to the mailing list, you’ll receive an email to verify your subscription. Once verified you’ll receive our welcome email with your discount code. This discount code will need to be inputted at checkout to redeem the offer; it is not an automatic discount.
It says the lampshade I want to order is 'in stock', does this mean I'll get it straight away?
Our current Lampshade lead time is 8 – 10 weeks. All other items, including accessories and homewares from the shop are dispatched within 3 – 5 days.
All our Lampshades are handmade to order by our wonderful team of lampshade makers. “In Stock” means we have the fabric / wallpaper available in the workshop, but the final product isn’t produced until we know the exact colours and dimensions you require.
Our Devon Store has a ever changing selection of shades available to buy in store. Please don’t hesitate to give us a call to see if we have what you might need. Call: 01992 679 254
What's the best way to get in touch?
You can email us on kate@kateprotzlondon.com or call us in the shop on 01992 679 254. Email is the usually best as sometimes the shop can be very busy and we can’t always grab the phone.
Can I return my handmade lampshade?
You can… But we’d really rather you didn’t! As all our lampshades are handmade to order we try and limit the amount of returns we receive. Especially at peak times, when our delivery times are extended, we’d hate to make you wait so long for something that isn’t quite right. Free fabric and wallpaper samples are available on request and we are always on hand to help with sizing if need be.
Please drop us an email with a picture of your room, or your lamp along with dimensions and one of our lovely customer service team would be happy to advise on colors and sizing to help you find the perfect Love Frankie Lampshade.
Please read our full delivery & returns policy here.
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